Capabilities

Carlini understands customers will always have unique requirements. If they don’t, then it’s going to be hard to compete successfully without a distinct proposition.

Our directors have worked in large national and international organizations for more than 40 years and over this time we have learned valuable lessons about the need for flexibility and offering solutions that suit business requirements and at times special relationships.

We want to deliver results for our clients – helping them grow and prosper – it’s a very important cultural thing for us when we work with customers.

Our engineering and project heritage are immediately evident when you first engage – we leverage experience and knowledge to guide through the pathways to solution.

You might be impressed with our depth and breadth of knowledge of the Australian coffee industry, the current market state and in particular the finer details of what it takes to create a competitive, successful, differentiated coffee beverage product.

Upfront, we are going to ask plenty of questions. At times, you may not be able to answer some of those questions, but that’s OK, we can work on the solutions together.

Rather than take a fixed product and attempt to match it to a customer requirement, we look at how we can take the client needs and develop a result.

To achieve these objectives, we have invested in best-in-class, modern specialty coffee roasting plants, implemented in a climate controlled, sealed roasting environment at Melbourne, Australia – ensuring consistent results.

Our roasting facility is fully redundant and we have methods for dealing with quality management that many coffee roasting companies in Australia simply cannot provide.

We have three(3) of the best-in-class roasting platforms – all are fully computer-controlled and specifically designed for the highly flexible operations associated with contract and private label roasting, with specialty grade precision.

These roasting platforms each hold up to 1,000 separate profile recipes – substantially optimized over 38 years of experience, enabling us to roast any green coffee beans, rare or exotic single origins, or custom blends with perfect consistency.

Our available capacity for contract and private label roasting is over 1,500 kilos (1kg packs) per day with order turnaround time within 1-3 days (depending upon the volume and packaging requirements).

Lead times may also be subject to green (raw coffee) availability and establishing commercial terms, etc. Under the current post-pandemic environment we all must operate withing, there are still ongoing challenges in freight logistics, hence any lead times for some coffees may be up to 1 week – these extra delays are from a chronic shortage of truck drivers. Pre-pandemic we could order raw coffee and it would arrive in 2 days, post-pandemic it’s generally 1 week and that’s assuming the raw coffee is available in the first place – again another pandemic-induced challenge.

We can create a unique or custom blend or provide access to our large range of green bean origins and proven blends. However, it’s fair and reasonable to state upfront in this post-pandemic environment there are significantly less choices and inventory available in country (Australia), therefore we have a preference for our clients to leverage one of our existing blend so that we can maintain consistency and continuity at professional quality levels.

Alternatively, if clients have their own supply of raw coffee, we are open to the possibility of using your raw coffees, subject to verification the raw coffee won’t present safety risks during the roasting process (some older coffees can be dried out and pose a threat of catching fire when roasted).

All clients are confidential – this discretion ensures your business and brand remain anonymous.

Please kindly note – we do not sell raw (green) coffee separately under any circumstances – all our raw coffees are part of our value-added solutions for roasting and packaging.

CUSTOMER CRITERIA

It’s important to recognize that we cannot be all things to everyone – no coffee supplier can provide a solution for every different type of customer.

We focus exclusively on just the things that we are exceptionally good at doing – that is, roasting great coffee everyday and shipping it fast to our clients.

Distractions like coffee equipment, plastering signage and logos everywhere, branded merchandise like cups and saucers and other non-coffee related incentive programs that do not actively contribute towards producing great coffee are left to the other suppliers. If it’s not about roasting and/or packaging, we don’t touch it.

As every customer will have their own unique set of requirements it is also true that every supplier is not the same, so we will be upfront in saying there will be cases whereby we respectfully decline to engage, or we may determine the feasibility of providing a solution is not valid or viable.

We do not play at the bottom of the market in terms of price, e.g. we won’t try to create a cheaper coffee than everyone else. That is a game nobody can win at unless the scale is at enormous levels.

The quality of a coffee is directly related to the inherent quality of it’s ingredients (e.g. the raw coffee used). If you want cheap and nasty it’s not something we can help you with……..we know that the market for poor tasting coffee in Australia is severely limited and therefore we do not wish to take those high risks of being stranded with poor quality inventory that can’t be sold at some time in the future. In those instances we ask the client to fund their own raw coffees, we can unload, store and dispense these raw coffees exclusively for your solution.

ROAST COFFEE SAMPLES

We discourage the practice of requesting free samples – those days are long gone I’m afraid – the current climate of tight margins, high overheads and compliance costs along with an ultra-competitive market, the concept of giving away free products to prove ourselves is no longer necessary.

For more than 15 years and we have been making great coffee, every day, without fail – we run a precise and stable business with an engineered, industrial grade process control. This is no recent startup, nor is it relying upon manual skills or capabilites.

Unless otherwise agreed, requests for samples will be charged at wholesale rates depending upon the grade of beans used in the samples and other factors that can be discussed at the time of engagement.

Please respect our process.