We understand customers will always have unique requirements.

If they don't try to be distinctive then it's going to be really hard to compete successfully without that unique proposition.

Our directors have worked in large national and international organizations for more than 60 years and over this time we have learned valuable lessons about the need for flexibility and offering solutions that suit business requirements, or at times demand a special type of relationship.

We want to deliver results for our clients, to help them grow and prosper and it's a very important cultural thing for us when we work with customers.

Our engineering and project heritage are immediately evident when you first engage - we leverage coffee industry experience and knowledge to guide through the pathways towards a solution.

Upfront, we are going to ask plenty of questions. At times, you may not be able to answer some of those questions, but that's OK, we can work on the solutions together.

Rather than take a fixed product and attempt to match it to a customer requirement, we look at how we can take the client needs and develop a result.

To achieve these objectives, we have invested in best-in-class, modern specialty coffee roasting plants, implemented in a climate controlled, sealed roasting environment at Melbourne, Australia - ensuring consistent results.

Our roasting facility is fully redundant and we have methods for dealing with quality management that many coffee roasting companies in Australia won't even think of providing.

We have three(3) of the best-in-class roasting platforms - specifically designed for the highly flexible operations associated with contract and private label roasting, with ultra precision.

Our available capacity for contract and private label roasting is over 1,500 kilos (1kg packs) per day with order turnaround time within 1-3 days (depending upon the volume and packaging requirements).

We can grind up to 500kg per day of coffees in a temperature controlled environment. Perfect for ensuring quality is retained.

Lead times may also be subject to green (raw coffee) availability and establishing commercial terms, etc.

Under the existing post-pandemic environment there are still ongoing challenges in many types of freight logistics such as container and bulk transport.

Therefore, lead times for some coffees may be up to 1 week or 1 months, depending upon the coffee. We expect these pandemic-induced challenges to decline over time (although we said the same thing 12 months ago and not much has improved with ongoing labour shortages in the transport industry).

We can create a unique, custom blend or provide access to our large range of green bean origins and well-proven trusted blends.

Another of the post-pandemic environments means there are significantly less choices and inventory available in country (Australia) on raw coffees. Therefore we have a preference at the current time for clients to leverage one of our existing blends so that we can maintain consistency and continuity at professional quality levels without running short or being subjected to excessive delays from overseas container shipments.

Another model we offer is for clients that have their own supply of raw coffee.

In using your raw coffees it will be subject to verification the raw coffee quality to determine any safety risks during the roasting process (some older coffees can be dried out and pose a threat of catching fire when roasted) or excessive debris in the raw coffee mix can damage our equipment and increase labour costs for cleaning and maintenance.

All clients are managed in a total confidential environment - this discretion ensures your business and brand remain anonymous externally.

Please kindly note - we do not sell raw (green) coffee separately under any circumstances - all our raw coffees are part of our value-added solutions for roasting and packaging.

CUSTOMER CRITERIA

We can't be all things to everyone - no coffee supplier can provide a solution for every different type of customer.

As such, Carlini Coffee focus on just the things we are exceptionally good at doing - roasting great coffee everyday and shipping it fast to our clients.

Distractions like coffee equipment, plastering signage and logos everywhere, branded merchandise like cups and saucers and other non-coffee related incentive programs that do not actively contribute towards producing great cup of coffee are left to the other suppliers.

If it's not about roasting and/or packaging, then we don't touch it.

As every customer will have their own unique set of requirements it is also true that every supplier is not the same.

The quality of a coffee is directly related to the inherent quality of it's ingredients (e.g. the raw coffee used), the skill of the roasting and the post-roast care.