Logistics

Australia has always presented a challenge when it comes to transit infrastructure and logistics for moving goods around the country.

We are a population that is well spread around a large physical area that is serviced by varying levels of freight performance.

Generally, areas that reside further away from each state's capital city, the more likely there will be slightly longer transit times on deliveries. That's the inescapable truth as courier companies prefer to concentrate in those areas where population density and shorter distances prevail, e.g. within city metro radius.

But distance or remote areas are no problem - it just becomes a function of cost and time, so when you know those parameters it is a matter then of factoring in the variables.

We send more than 70,000 individual consignments each year around the entire area of Australia, plus we also deliver 30+ tons of freight transported via our own fleet across the Melbourne metro area.

All courier freight is tracked for parcel security.

Currently, we use StarTrack for all Business to Business (B2B) freight.

Australia Post is used for our consumer segment (B2C) parcel deliveries.

At various times of the year, transit performance may be affected by seasonal events such as holidays, sales and marketing promotions such as Black Friday/Cyber Monday, Mother's Day, Easter, Father's Day, etc. inclement weather such as flooding, etc.

During these periods, slower arrival timeframes are expected and delays are outside of our control.

All of our freight is charged on a cost-only basis - we do not profit from shipping fees and often we also cop or wear the ridiculous additional surcharges levied by the freight companies such as fuel, security and redelivery surcharges that are applied after delivery has been completed, etc.

One of the key advantages when partnering with Carlini Coffee is leveraging from our location.  We directly benefit from a privilege of lodging daily to a key metropolitan hub.

This means we can generally eliminate at least 1 or in some cases 2 days of transit time on parcels, particularly for B2C freight.

When we lodge parcels, a tracking notification is sent to the customer allowing you to follow progress of the order consignment.